Belle.Q'iss Shipping Policy

A legal disclaimer

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you by email if there is a significant delay.

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Shipping Rates & Delivery Times

Shipping charges for your order will be calculated and displayed at checkout.

Canada (Domestic Shipping):
• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–4 business days

United States:
• Standard Shipping: 5–10 business days

Delivery delays can occasionally occur due to carrier issues, weather, or holidays.

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Order Tracking

Once your order has shipped, you will receive an email with a tracking number. Tracking information may take 24–48 hours to update.

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Shipping Locations

We currently ship to:
• Canada
• United States

If you are outside these regions, please contact us to check availability.

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Warm Weather Notice (For Butters)

Belle.Q’iss butters may soften or melt during hot temperatures. If the product arrives soft, simply place it in the fridge for 15–20 minutes to allow it to firm back up. This does not affect the product’s quality.

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Incorrect Addresses

Please double-check your address before submitting your order.
Belle.Q’iss is not responsible for orders shipped to incorrectly entered addresses.

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Lost or Damaged Packages

If your package arrives damaged, please contact us within 48 hours with photos of the product and packaging.
If your package is marked as “delivered” but you have not received it, please contact the shipping carrier first, then reach out to us and we will do our best to assist.

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Returns & Exchanges

Due to the nature of our handmade products, all sales are final.
However, if there is an issue with your order, please contact us and we will make it right.

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For any questions regarding your order, email us at: